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Arlington Partnership for Affordable Housing (APAH) provides affordable housing and resident services to about 1360 household living in 14 properties located throughout Arlington County.
APAH is conducting a resident customer satisfaction survey regarding the provision of maintenance, leasing, and resident services at its properties. The plan is to survey all leaseholders over a four year period. In fall 2018 interviews will be conducted at three properties with a total of about 340 leaseholders, about 25% of the total population of leaseholders. The results of the survey will be used to inform APAH of residents’ satisfaction with services and identify areas for improvement.
Volunteer Survey Interviewer position duties and expectations
The survey will be a face to face interviews conducted by going door to door. Responsibilities of the survey interviewer and assistant will include:
Conducting face to face survey interviews with APAH resident leaseholders
Recording responses of leaseholders accurately and efficiently
inputting responses into a computer database
A group of volunteer interviewers and APAH staff will go together to three APAH properties on different dates and times yet to be determined. Interviewers will fan out to conduct interviews. The interviews will have been previously announced. At the same time, a social interaction, such as an ice cream social, coordinated by APAH staff will occur as an incentive for participation. Depending on the number of surveys completed on the three occasions, follow-up sessions will be scheduled.
Time Commitment: At least three weeks (September 17 to October 5), 6 to 8 hours per week. APAH is looking for 8 to 10 volunteers and expects to fill the position immediately. Volunteers must attend interview and data entry training. Some volunteers may be asked to assist with testing the survey prior to September 17.
Qualifications and requirements: Some experience as an APAH volunteer working with APAH residents, familiarity with task of entering information into computer database; good listening skills, empathetic and nonjudgmental approach, attention to detail and thoroughness in completing tasks; Must protect confidentiality of residents’ identity and information.
Benefits: Be a part of APAH’s plan to learn about resident satisfaction with maintenance and management services and residents’ knowledge and use of resident services. Lean and grow interview and data entry skills.
Contact: Julie Booth, CVA, APAH Volunteer Program Manager, jbooth@apah.org
More about RSVP Northern Virginia
RSVP Northern Virginia, the largest volunteer group for seniors and retirees in the region, offers more than 200 meaningful opportunities that include helping seniors age in place, assisting local veterans, and helping prepare communities for disasters. RSVP also recruits volunteers for various community events including the Northern Virginia Senior Olympics.
RSVP volunteers enjoy flexible schedules, free accident and liability insurance while serving, optional mileage and meal reimbursement and are invited to volunteer group projects and social gatherings.
To sign up for an upcoming free RSVP seminar on senior volunteering please email RSVP Volunteer Specialist Carly Hubicki at chubicki@volunteerfairfax.org or call RSVP at 703-403-5360. To learn more about RSVP, please visit www.rsvpnova.org. RSVP Northern Virginia is program of Volunteer Fairfax, Volunteer Arlington and Volunteer Alexandria.
